I remember that, 20 years ago, the think tank advising the Government of an advanced thinking European country, had asked a famous consultancy to help them reflect on ways to reverse the flow of labour intensive work towards cheaper Asian countries. The consultants...
Jan Carlzon was C.E.O. of S.A.S., the Swedish national airline, which he has been widely credited for saving. One of his most famous legacy was the concept of identifying and performing on the “Moments of Truth” that S.A.S. employees would have with their customers....
Chances are that your “winning formula” (i.e. what you are praised for, what people value, expect and reinforce in you by their feedback) makes you a Content Leader, particularly if you are in the early stages of your career, if you are a specialist recognized for...
This Monday morning, I knew something bad had happened when, switching on my mobile, it did not stop ringing, announcing all sorts of messages frenetically arriving. And the news was immensely sad: A client I admired and loved very dearly, had apparently decided to...
In this beginning of 2016, I have the opportunity to observe business leaders, in different places of the world, at the moment that they share their “State of the Nation” speech and their encouragements for the near future. Two categories emerge: Those who succeeded...
I was recently invited to sit and watch a CEO talk. His mission was to prepare the engagement of some senior leaders in the company’s vision for the future. I was expecting some kind of well-polished speech, maybe a good video clip, but instead he asked: “What will be...
