When work itself is being disrupted

I remember that, 20 years ago, the think tank advising the Government of an advanced thinking European country, had asked a famous consultancy to help them reflect on ways to reverse the flow of labour intensive work towards cheaper Asian countries. The consultants...

Don’t miss your “Moment of Truth” with those you lead!

Jan Carlzon was C.E.O. of S.A.S., the Swedish national airline, which he has been widely credited for saving. One of his most famous legacy was the concept of identifying and performing on the “Moments of Truth” that S.A.S. employees would have with their customers....

Are you a Content or a Context Leader?

Chances are that your “winning formula” (i.e. what you are praised for, what people value, expect and reinforce in you by their feedback) makes you a Content Leader, particularly if you are in the early stages of your career, if you are a specialist recognized for...

Bad weather leaders are constructive, not positive!

This Monday morning, I knew something bad had happened when, switching on my mobile, it did not stop ringing, announcing all sorts of messages frenetically arriving. And the news was immensely sad: A client I admired and loved very dearly, had apparently decided to...