Empowerment is the basis for trust, simplified procedures and processes, daring organizations and customer obsession. These new directions are followed by those taking on the Disruption Economy. It suggests that the shift from traditional, vertical, siloed and hierarchical organizations, towards self-led, flatter, purpose-driven and agile organisms has started.
But when comes the time to empower their people, many leaders find challenging to encourage it while ensuring control since, in their industry, any incident could have dramatic consequences.
For those of us struggling with bringing together empowerment and control, here are a few thoughts:
We observe, in our work, that there are three conditions to empower people in a responsible manner:
- Autonomy: Am I truly ready to let that person lead, explore and decide on my behalf? Am I willing to let him take different decisions to the ones I would have taken if I were in his shoes and will I nevertheless support him unconditionally? This is the first test and it demands a true integrity with myself… Am I ready to support a decision which I would have taken differently?
I like the very simple drawing an ex-colleague used to show in order to reassure leaders, anxious at letting go of their control
The captain of a ship, intending to empower his people, will allow them any experimentation above the waterline. Below, could be lethal. Our job, in providing autonomy, is to clearly indicate its limitations if any.
- Mastery: Is that person equipped to succeed in their mission? Or am I “setting them up for failure”? It is our duty, as leaders, to ensure that our people are fit for the job. In our experience of Change Leaders (the psychological aspect of change), one of the most frequent cause of “Resistance to Change” happens when people are deeply insecure about their competences. They do not feel they have the necessary Mastery to succeed and will block the change in a desperate, unconscious hope to save face.
- Purpose: Listen to Lt. General Van Riper (retired US Marines General) talk about how a leader should empower his troops on the field. When he talks about objectives, he means Purpose of the Mission. The video clip is self-explanatory and short.
Autonomy, Mastery and Purpose are the three responsibilities a leader must check prior to empowering an individual or their whole organization”. I hope this checklist will be useful and… reassuring. Enjoy your Leadership Journey!