“Team dynamics are so predictable”

My colleagues and I are always surprised by how predictable team dynamics can be when real work is done with real teams (and not “just training”). Bruce Tuckman, a US psychologist even modeled it, reinforcing his ability to predict how a team would behave. The model...

Engagement also works upward

Whenever invited to design and run a leadership program, I avoid “punishing the participants” by adding an extra project to it. They have already enough work on their plate so that, if every development course ends up by bringing more work to their heavy...

Bonding vs bridging: One of the biggest cause of value destruction

“Bonding vs Bridging”: the words come from the work of Lynda Gratton, a Professor of Management at London Business School. Bonding seems to be the most natural and instinctive reflex in humans, when confronted to uncertainty or time of harshness. History...

"How to live up to our brand promise"

In a Financial Times article from November 2006, titled “My two weeks in Hell with the tortured Soul of Dell”, journalist Stefan Stern shared his frustration at his Dell experience, conflicting badly with the brand’s promise such as conveyed in its tagline,...