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“It is better to seek forgiveness than permission!”: what SBU leaders can learn from the amazing FiBras story…

Sunday September 26th, 2010 2 comments

I often hear well intentioned leaders blaming their circumstances (often called Executive Board) for the impossibility to run the business as smartly as they think it could and should be. Here is a story I came across during the month of August when working in São-Paulo. I share it as I find it remarkable, as much from the SBU’s leadership…

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“We think of our future as anticipated memories” or when our emotional memory takes over from our factual memory…

Sunday September 12th, 2010 3 comments

Finally back to our blog… Thank you for your patience and numerous requests (sometimes orders) to move on. So here we go again! An interesting event took place during my family’s trip to Brazil, hosted by the Portuguese airlines TAP. On the way to, our collective memory has been firmly anchored around the very poor conditions of the aircraft (run…

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